Last Updated: January 08, 2026
At FOUR SIBLINGS HOTEL, accessible from our website, one of our main priorities is the privacy of our visitors. This Privacy Policy document contains types of information that is collected and recorded by FOUR SIBLINGS HOTEL and how we use it.
1. Information We Collect
When you use our digital front desk for room reservations or inquiries, we may collect the following personal information:
- Identity Data: Full name, title, and identification documents if required for check-in.
- Contact Data: Email address and phone number (used for SMS booking and payment confirmations).
- Financial Data: Payment details processed through our secure payment gateways.
- Transaction Data: Details about payments to and from you and other details of services you have purchased from us.
2. How We Use Your Information
We use the information we collect in various ways, including to:
- Process and manage your room reservations and bookings.
- Send automated SMS notifications for booking confirmations, payment receipts, and check-in reminders.
- Improve, personalize, and expand our website and services.
- Understand and analyze how you use our website.
- Communicate with you, either directly or through one of our partners, for customer service or promotional purposes.
3. Data Security and SSL Encryption
As part of our commitment to secure website operations, we implement high-level security measures:
- SSL Encryption: Our website uses SSL (HTTPS) certificates to ensure all data transmitted between your browser and our servers is encrypted and secure.
- Secure Payments: We integrate with trusted payment gateways such as Paystack and Flutterwave. We do not store your full credit card or Mobile Money credentials on our local servers.
- Access Control: Personal data is only accessible to authorized hotel staff via a secure admin login.
4. Third-Party Sharing
We do not sell your data. However, we share information with essential service providers to fulfill your requests:
- Payment Processors: To handle online payments via Visa, Mastercard, or Mobile Money.
- SMS Gateways: To send automated notifications regarding your stay.
- Legal Authorities: When required by Ghanaian law or to protect our rights and safety.
5. Cookies and Web Beacons
Like any other website, FOUR SIBLINGS HOTEL uses 'cookies'. These cookies are used to store information including visitors' preferences, and the pages on the website that the visitor accessed or visited. The information is used to optimize the users' experience by customizing our web page content based on visitors' browser type and/or other information.
6. Your Rights
You have the right to request access to the personal data we hold about you, request corrections to any inaccuracies, or request the deletion of your data where it is no longer necessary for the purposes for which it was collected.
7. Contact Us
If you have additional questions or require more information about our Privacy Policy, do not hesitate to contact us:
- +233 244 687 601
- info@foursiblingshotel.com
- Asokore, Sekyere East District, Ashanti, Ghana